FAQ

A : Move in Japan is an agency that helps customers find houses and flats in Japan. Unlike retail companies, we do not charge customers for connecting them with property owners. We only charge when customers require additional support in finding a property.

Please take a look at our paid services, "Searching" , "Investigation" and "Translation".

A : We are not paid by any owner or agency, and we do not get paid by the owner's side even if we connect our clients with the owners. We are also not paid by the web services we use.

We simply charge the clients who need additional support for searching properties by themselves and who need support once the property is acquired.

A : The business is owned by a team of  two indivisuals : 

Inho Seo, a Korean-Japanese who was born in Hyogo prefecture & raised in Osaka prefecture, Japan.

Johanna Vieu, a Frech who was born & raised in Paris region, France.

Inho and Johanna are a married couple and living in Japan currently.

A : Our business operates from 10:00 to 18:00 Japan Standard Time, with no regular days off. During these hours, we are available to respond to your inquiries.

If we are away for holidays or other reasons, we will notify our clients on the website in advance.

A : You do not have to see us on site for using our services. We can keep in touch through Email. We can also use Zoom or similar services to see each other. Anyway, you can request our services online.

If you have already contracted with us, you can make an appointment to visit us directly after making an appointment.

A : For now, we do not share our business phone number unless you are a contracted client. We also work as a remote project team in Osaka / Hyogo, Japan.

A : We primarily communicate with our clients in English. We can also speak Japanese or French upon request. Please feel free to contact us anytime.

If we are unable to communicate in a common language, we may not be able to accept payment for our services in order to avoid misunderstandings.

A : Please take a look at our paid services, "Searching" , "Investigation" and "Translation".

A : You can make a payment through our online payment form issued by Stripe.

Stripe is an online payment service, which is widely used for e-commerce, subscriptions, and international transactions, and it allows businesses and individuals to accept payments over the internet

Stripe supports credit cards, debit cards, digital wallets, and other payment methods.

A : Owners Planning Co.,Ltd is the company that supervising Move in Japan. It is the real estate agency in Japan.

As we send an online payment form in the name of it, some clients may be confused. We are sharing Stripe account with Owners Company Co.,Ltd & Hostel JIN.

It is issued by Move in Japan for sure. Please do not worry.

A : We generally do not offer refunds once a payment has been made. Please refer to the following summaries for details of each service’s policy.

Searching : No refunds will be issued after payment.

Investigation : Once payment is made, the service fee is non-refundable. However, if we are unable to complete the investigation due to unforeseen circumstances (e.g., irregular situations, scheduling conflicts), a refund would be offered.

Translation : Once payment is made, the service fee is non-refundable. If you are not satisfied with the translation result, you may request one free revision of your documents.

A : We will send you a sample search report once it is ready. After you make a payment, you will receive the full report containing detailed information on five property listings.

The full report will be in English but you may be able to request it to be written in Japanese or French as needed.

A : After receiving your request form and confirming your payment, we will contact the real estate agency responsible for advertising the property you have selected.

Like the search service, we will also provide you with the results in a report. The report format will be shared with you when you submit the request form.

A :  You may request one free revision of your documents if you are not satisfied with the result of the translation.

A : We kindly advise our clients to expect a waiting period of several business days to weeks, depending on the specific service requested.

• Listing search : 3 - 5 work days to send a sample search report

• Investigation : Minimum 7 work days to send a report per property (It depends on the location of the property we visit)

• Translation : Minimum 7 work days to send a translated document (It depends on the volume of the documents & texts)