FAQ

A : Move in Japan is an agency that helps customers find houses and flats in Japan. Unlike retail companies, we do not charge customers for connecting them with property owners. We only charge when customers require additional support in finding a property.

Please take a look at our paid services, "Searching" , "Investigation" and "Translation".

A : We are not paid by any owner or agency, and we do not get paid by the owner's side even if we connect our clients with the owners. We are also not paid by the web services we use.

We simply charge the clients who need additional support for searching properties by themselves and who need support once the property is acquired.

A : The business is owned by a team of  two indivisuals : 

Inho Seo, a Korean-Japanese who was born in Hyogo prefecture & raised in Osaka prefecture, Japan.

Johanna Vieu, a Frech who was born & raised in Paris region, France.

Inho and Johanna are a married couple and living in Japan currently.

A : Our business operates from 10:00 to 18:00 Japan Standard Time, with no regular days off. During these hours, we are available to respond to your inquiries.

If we are away for holidays or other reasons, we will notify our clients on the website in advance.

A : You do not have to see us on site for using our services. We can keep in touch through Email. We can also use Zoom or similar services to see each other. Anyway, you can request our services online.

If you have already contracted with us, you can make an appointment to visit us directly after making an appointment.

A : For now, we do not share our business phone number unless you are a contracted client. We work as a remote project team in Osaka, Japan.

If you are a client who made a contract with us, we would share the contact number and you can make an appointment to meet up with us in face too. Our office is also in Osaka, Japan.

A : We primarily communicate with our clients in English. We can also speak Japanese or French upon request. Please feel free to contact us anytime.

If we are unable to communicate in a common language, we may not be able to accept payment for our services in order to avoid misunderstandings.

A : We mainly search for available houses and flats in Japan through different channels, and share the results as well as advice with you.

We can also come helping with investigation of our clients if the area is in the Kansai region (Osaka, Kyoto, Kobe and its neighbouring cities).

A : No, we do not charge for all the services. You can for example access our website's contents (Glossary, Blogs etc) for free, or contact us about what you would like to know. We would gladly reply, and offer more of our services as you wish.

A : We would charge the service fee in the following cases :

1. Researching properties based on your requirements and givind you a detailed, translated list of your different home options

2. Joining the investigation of the property for the clients who want to visit it

3. Supporting the clients in the long run through maintaining the communication with the owner's side (ex. Translating the documents)

A : We will send you an online payment form (made by Stripe) to your email address. You can make a payment by card only.

In order to issue the payment form, we will require your full name, the address, and other information about yourself.

(We will not use the given information for anything else but our service and your given information will be disposed appropriately once the requested service is offered to you)

A : Owners Planning Co.,Ltd is the company that supervising Move in Japan. It is the real estate agency in Japan.

As we send an online payment form in the name of it, some clients may be confused. We are sharing Stripe account with Owners Company Co.,Ltd & Hostel JIN.

It is issued by Move in Japan for sure. Please do not worry.

A : If you did not receive our message that your payment has been confirmed or the requested service is in process after 3 work days from the date that you sent a form, you can cancel the request and we will refund. Otherwise, we basically do not offer refunds.

Therefore, please double-check your purchase before making a payment.

A : We will conduct the search and provide you with the results in a report. The format of the report will be shared with you when you submit a request form.

The information in the report will be presented in English. However, you may request a Japanese or French version of the report.

A : After receiving your request form and confirming your payment, we will contact the real estate agency responsible for advertising the property you have selected.

Like the search service, we will also provide you with the results in a report. The report format will be shared with you when you submit the request form.

A : You cannot re-request the translation service once the translated documents are made and sent to you basically. For re-requesting, we will have to newly charge you.

After the summary of the request has been confirmed by you and we start working on it, the cancellation & refund or changing the request is not acceptable.

You will have a summary of the translation to confirm before we start working on it. Please modify your request before you confirm it.

A : We kindly advise our clients to expect a waiting period of several business days to weeks, depending on the specific service requested.

• Listing search : 3 - 5 work days to send reports of 5 listings

• Investigation : Minimum 7 work days to send a report per property (It depends on the location of the property we visit)

• Translation : Minimum 7 work days to send a translated document (It depends on the volume of the documents & texts)